Refund and Returns Policy

Refund and Returns Policy

Refund and Returns Policy for Wu Zhenggui Shoe and Clothing Business

Thank you for shopping with Wu Zhenggui Shoe and Clothing Business (“we”, “us”, or “our”). We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds through our independent website (the “Site”).

1. Eligibility for Returns

To be eligible for a return or refund, the following conditions must be met:

• The request is made within 30 days of the delivery date (as confirmed by the shipping carrier).
• The product is unused, unwashed, and in its original condition, with all tags, labels, and packaging intact.
• The product is not damaged, altered, or worn (except for minor 试穿 to check fit, provided the item remains in sellable condition).
• A valid proof of purchase (e.g., order confirmation email, receipt) is provided.

2. Non-Returnable Items

The following items are not eligible for returns or refunds, unless defective:

• Customized or personalized products (e.g., items with custom prints, embroidery, or sizing).
• Underwear, socks, or other intimate apparel (for hygiene reasons).
• Items marked as “Final Sale” or “Clearance” (indicated on the product page at checkout).

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Email us at [your customer service email] with your order number, the reason for return, and photos of the item (if claiming damage or defect).
2. Receive Return Authorization: We will review your request within 2-3 business days. If approved, we will send you a Return Merchandise Authorization (RMA) number and instructions for shipping.
3. Ship the Item: Package the item securely with the RMA number clearly marked on the outside. Ship the item to the address provided in the RMA email.
   • You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.
   • We recommend using a trackable shipping service, as we are not responsible for items lost or damaged in transit.

4. Refund Processing

Once we receive and inspect your returned item (typically within 5-7 business days of delivery to our warehouse):

• If the item meets our return criteria, we will process your refund to the original payment method used for the purchase.
• Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card issuer’s processing times.
• Shipping costs paid on the original order are non-refundable, unless the return is due to our error.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item:

• Notify us within 7 days of delivery with photos of the issue and your order details.
• We will either send a replacement item at no cost to you or process a full refund (including original shipping costs).
• You may be required to return the defective/incorrect item using a prepaid label we provide.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item (e.g., for a different size or color), please follow the return process for a refund and place a new order for the desired item.

7. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.