ship policy
February 6, 2025 2025-10-13 12:05ship policy
Thank you for choosing Wu Zhenggui Shoe and Clothing Business (“we”, “us”, or “our”). This Shipping Policy outlines the terms and conditions for delivering products purchased through our independent website (the “Site”) to customers in the United States and other eligible regions.
1. Shipping Eligibility & Coverage
We currently ship to all 50 states in the United States, including Alaska, Hawaii, and U.S. territories (e.g., Puerto Rico, Guam). For international shipping outside the U.S., please contact our customer service team for eligibility and rates.
2. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation (excluding weekends and major holidays).
- During peak seasons (e.g., Black Friday, Christmas), processing may take up to 5 business days due to high order volume. We will notify you via email if there are significant delays.
3. Shipping Methods & Delivery Times
We partner with major carriers (USPS, FedEx, and UPS) to ensure reliable delivery. Delivery times depend on your location and the shipping method selected:
| Shipping Method | Delivery Time (after processing) | Applicable Regions |
|---|---|---|
| Standard Shipping | 5-7 business days | Continental U.S. |
| Expedited Shipping | 3-5 business days | Continental U.S. |
| Alaska, Hawaii, & Territories | 7-10 business days | Alaska, Hawaii, Puerto Rico, etc. |
Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or customs processing (for territories).
4. Shipping Costs
Shipping fees are calculated based on your location, order weight, and selected shipping method. You can view the exact shipping cost during checkout before completing your purchase.
- Free Standard Shipping: Available for orders totaling $50 or more (after discounts) to the continental U.S.
- **Standard Shipping (under $50)**: $8.99
- Expedited Shipping: $15.99
- Alaska, Hawaii, & Territories: $12.99 (Standard) / $24.99 (Expedited)
5. Tracking Your Order
Once your order ships, we will send a confirmation email with a tracking number and a link to track your package via the carrier’s website. Tracking information may take 1-2 business days to update after shipment.
6. Address Changes & Corrections
- If you need to modify your shipping address, please contact us immediately at [customer service email] with your order number.
- Address changes are only possible before your order is shipped. Once shipped, we cannot alter the delivery address, and you may be responsible for additional fees if the package is returned or redirected.
7. Undeliverable Packages
If a package is returned to us as undeliverable (e.g., incorrect address, recipient unavailable), we will contact you to arrange re-delivery. A re-shipping fee will apply, and if we do not receive a response within 14 days, we will process a refund (excluding original shipping costs).
8. International Shipping (Outside U.S.)
For customers outside the U.S.:
- Shipping times vary by country (typically 10-21 business days).
- Customers are responsible for all import duties, taxes, and customs fees imposed by their country.
- We are not liable for delays due to customs processing.
9. Damaged or Lost Packages
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We will assist with a replacement or refund per our [Refund and Returns Policy](link to returns policy).
- For lost packages (marked as “delivered” but not received), please contact the carrier first to file a claim. If unresolved, contact us with your order details, and we will investigate.
10. Changes to This Policy
We may update this Shipping Policy from time to time. Revisions will be posted on this page with an updated “Last Updated” date. Your continued use of the Site constitutes acceptance of the revised policy.