Terms of service

Terms of service

Welcome to the independent website of Wu Zhenggui Shoe and Clothing Business (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website (the “Site”), including any purchases of products, content, or services offered through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

1. Acceptance of Terms

By using the Site, creating an account, or placing an order, you confirm that:

• You are at least 13 years old (or have parental/guardian consent if under 18).
• You have the legal capacity to enter into these Terms (e.g., you are not restricted by court order from using online services).
• You will comply with all applicable laws, regulations, and these Terms.

2. Orders and Purchases

2.1 Order Placement

When you place an order through the Site, you submit a binding offer to purchase the selected products. We reserve the right to accept or reject your order for any reason, including but not limited to:

• Insufficient inventory.
• Pricing or product description errors.
• Suspected fraud or unauthorized activity.

We will notify you via email if your order is accepted (with order confirmation) or rejected. A binding contract between you and us is formed only when we send the order confirmation.

2.2 Pricing and Payment

• All prices on the Site are listed in U.S. Dollars (USD) and include applicable taxes (where required by law). Shipping costs are additional and calculated at checkout.
• We reserve the right to adjust prices at any time without notice, but such changes will not affect orders already confirmed.
• You agree to provide valid payment information (e.g., credit card, debit card) at checkout. By submitting payment details, you authorize us (or our payment processors) to charge the full amount of your order, including taxes and shipping.
• If payment is declined, we may cancel your order or contact you to resolve the issue.

3. Product Information

• We strive to provide accurate descriptions, images, and pricing for products on the Site. However, we do not warrant that product descriptions, colors, or sizes are 100% accurate, complete, or error-free. Minor variations may occur due to manufacturing or photography.
• Product availability is subject to change without notice. We are not liable for orders placed for out-of-stock items.
• All products are subject to our [Refund and Returns Policy](link to returns policy), which governs returns, exchanges, and refunds.

4. User Accounts

• To place orders or access certain features, you may need to create an account. You are responsible for:
  • Maintaining the confidentiality of your account credentials (username, password).
  • All activities conducted under your account.
• You agree to notify us immediately of any unauthorized use of your account by contacting [customer service email]. We are not liable for losses resulting from unauthorized account use unless caused by our gross negligence.
• We reserve the right to suspend or terminate your account if we suspect a violation of these Terms.

5. Prohibited Uses

You agree not to use the Site for any of the following:

• Violating any applicable laws, regulations, or third-party rights (e.g., copyright, trademark).
• Submitting false or misleading information (e.g., fake order details, fraudulent payment).
• Attempting to access, hack, or disrupt the Site’s security or systems.
• Transmitting malware, spam, or harmful content.
• Impersonating another person or entity.
• Misusing customer service channels (e.g., harassment, repeated frivolous claims).

6. Intellectual Property

• All content on the Site, including but not limited to text, images, logos, trademarks, product designs, and software, is the property of Wu Zhenggui Shoe and Clothing Business or our licensors. It is protected by U.S. and international intellectual property laws.
• You may not copy, reproduce, distribute, modify, or create derivative works of any Site content without our prior written permission.
• “Wu Zhenggui Shoe and Clothing Business” and related logos are our trademarks. You may not use them without authorization.

7. Limitation of Liability

• To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products, including but not limited to lost profits, data loss, or business interruption.
• Our total liability for any claim related to the Site or products shall not exceed the total amount paid by you for the specific product(s) at issue.
• This limitation does not apply to damages caused by our gross negligence, fraud, or intentional misconduct, or to claims arising under applicable consumer protection laws that cannot be excluded.

8. Disclaimers

• The Site and products are provided “as is” and “as available” without warranties of any kind, express or implied. We disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not warrant that the Site will be error-free, secure, or uninterrupted.

9. Termination

• We may terminate or suspend your access to the Site at any time, with or without notice, if we believe you have violated these Terms or for any other reason in our sole discretion.
• Upon termination, your right to use the Site will immediately cease. Sections 5, 6, 7, 8, 10, 11, and 12 will survive termination.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

11. Dispute Resolution

• Any dispute arising out of or relating to these Terms or your use of the Site shall first be resolved through good-faith negotiation with our customer service team.
• If negotiation fails, the dispute shall be submitted to binding arbitration in Delaware, USA, under the rules of the American Arbitration Association. The prevailing party may recover reasonable attorneys’ fees.
• Nothing in this section prevents you from pursuing claims in small claims court if eligible.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the bottom of this page and post the new Terms on the Site. Your continued use of the Site after the changes take effect constitutes your acceptance of the revised Terms.